Delivery help and information
The majority of our products are delivered by our own fleet of vehicles; fitted with mechanical cranes (Hiab).
Our normal delivery hours run between:
Monday-Friday: 9.00am till 5pm
Saturday: 8.30am till 1pm
Sundays or Bank Holidays: No Deliveries
Next Day delivery: Monday PM through to Saturday AM only
*an additional charge of £10.00 for Saturday deliveries.
It is important that you have sufficient access to accommodate our delivery vehicles. Before placing your order it is key that as the customer you understand and take full responsibility of this important delivery information. Greenvale will always endeavor to satisfy your delivery requests, however, by agreeing to our terms and conditions it is the customers responsibility to ensure that circumstances and conditions are correct for the safe and efficient unloading of the vehicles. Vehicles will leave the hard road standing at customers request and the discretion of the driver only.
We do not accept any responsibility for any damage that may arise on delivery.
*Please be aware that the exact position of delivery is at the driver’s discretion only*
Greenvale Products Ltd Delivery information.
All deliveries of bulk bags and 25kg pre-pack are delivered on pallets by a lorry with tail lift off load; we DO NOT use Cranes or HIAB's.
It is IMPORTANT that you have sufficient access to accommodate the delivery vehicles and the maneuvering of pallets. The area for delivery must be level and solid ground, (tarmac, paving, concrete) the pump trollies are handled manually so cannot be taken up/down curves or positioned on loose ground.
Before placing your order it is key that as the customer you understand and take full responsibility of this important delivery information. Greenvale Products will always endeavor to satisfy your delivery requests however by agreeing to our terms and conditions it is the customers responsibility to ensure that circumstances and conditions are correct for the safe completion of delivery.
It is at the delivery driver’s discretion whether or not these circumstances and conditions are deemed to be safe and suitable for the delivery to be completed. We do not accept any liability for the consequences resulting from the positioning of pallets or bulk bags by the delivery driver.
These vehicles need a firm level surface to unload on and you must ensure that the delivery vehicle will have safe access to the unloading point. Deliveries are kerb-side and where possible the driver will try and leave your delivery where requested. The lorries use small pump action trolleys to maneuver the pallet around therefore it is key that the surface is level, these trollies are designed to be used on concrete, tarmac or block paved areas they are unable to be used on gravel, soil, earth, uneven or loose ground. Please be aware that our lorries cannot deliver onto any form of slope, hill or incline.
Our pallets and bulk bags are non-returnable and we would like to encourage the recycling of all such products.
Greenvale is keen to meet its customer’s individual delivery requests and we will always do our upmost to satisfy these demands. We are happy to deliver without the customer or representative present however we can accept no liability for any damage, theft or deterioration to the items delivered.
The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control. If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost and any cost incurred by ourselves to have the goods returned.
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Order / Delivery Information
Use smaller bags if you have access issues or difficulties with unloading the larger bags.
20 x 25kg bags = ½ tonne. Minimum Order 10 Bags 250kg
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